Refund & Cancellation Policy

Last updated: August 2, 2026

This policy explains how Parasol Software handles returns, refunds, cancellations, and payment disputes at the current stage of the business.

1. Returns (physical goods)

We do not sell physical goods. There is nothing to return or ship back.

2. What we accept money for today

The only payments we receive at this stage are voluntary donations to help fund development. Donations may be made through third-party platforms such as:

• Buy Me a Coffee
• PayPal
• Indiegogo

Donations are contributions to development work. They are not purchases of a product, service, or future entitlement unless a specific campaign states otherwise in its own terms.

3. Refunds and disputes

Because donations are processed by third-party facilitators, refund and dispute handling follows the policies of the platform you used:

• Buy Me a Coffee — their refund and support policies
• PayPal — PayPal’s buyer/seller and dispute resolution policies
• Indiegogo — Indiegogo’s campaign and contribution policies

If you believe a charge was made in error, start with that platform’s help center or dispute process. You may also use our contact form so we can assist where we have the ability to do so (for example, confirming a transaction on our side).

We do not currently process product sales through Stripe or our own checkout; when that changes, this policy will be updated.

4. Cancellation (recurring donations)

If you set up a recurring donation (for example a monthly contribution on Buy Me a Coffee or a similar membership), cancellation is handled through that same service:

• Log into your account on the platform you used
• Cancel the membership or recurring payment in their settings
• Or follow that platform’s support instructions for canceling recurring payments

Recurring donations are voluntary support, not product subscriptions. Past donation amounts are generally not refundable once processed, subject to the platform’s own rules and any applicable law.

5. When products launch

When Marion, QuietForge, Lattice, or related paid features become available for purchase, we will publish an updated refund, cancellation, and dispute policy that covers those sales (including any Stripe or in-app billing). Until then, this page applies.

6. Geographic focus

At this stage our primary focus is the United States. Donation platforms may impose their own geographic or eligibility limits; those rules control where and how you can contribute.

7. Changes

We may update this policy as the business moves from donations-only to selling products. The “Last updated” date will change when we do. Material changes will apply going forward.

8. Contact

Parasol Software
Customer service: contact form on this website